top of page

Privacy Policy

At GrowthBI, your privacy matters. We are committed to safeguarding the personal information you share with us when you engage with our website, services, or communications. This policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

​

1. Our Role as a Data Analytics Provider

GrowthBI (growthbi.com.au) partners with organisations to turn raw data into strategic insight. In this capacity, we may process personal information both as:

  • A data controller, when we collect and manage information from clients, partners, and website users, and

  • A data processor, when we act on behalf of our clients to analyse or store their datasets, including personal or sensitive information, under contract.

​

2. Types of Personal Information We Collect

We only collect personal data relevant to our business operations or service delivery. This includes:

  • Contact details (e.g. full name, business email, phone)

  • Professional identifiers (e.g. company name, job title, industry)

  • Account and user profile information

  • Project-related data you or your organisation share with us

  • Website usage data, including logs, cookies, and session analytics

  • Feedback, survey responses, and communication records

​

If we process customer data on your behalf, we treat it according to your instructions and any agreements in place (e.g. a Data Processing Agreement or DPA).

​

3. Why and How We Use Your Information

Your information is used to deliver secure, high-quality analytics services. Specific purposes include:

  • Providing core services – setting up user accounts, onboarding clients, supporting integrations

  • Data-driven optimisation – improving platform performance, customising dashboards, reporting usage trends

  • Client communication – sharing updates, responding to enquiries, offering technical assistance

  • Insights & content delivery – sending newsletters, event invitations, and insights (if you’ve opted in)

  • Analytics and diagnostics – detecting system issues, measuring service outcomes, understanding engagement

 

We do not use personal data for automated decision-making without human oversight, and we do not profile users for advertising purposes.

​

4. Consent, Access, and Choice

You control your data. You may:

  • Choose not to share optional information

  • Unsubscribe from marketing at any time

  • Request access to the personal information we hold about you

  • Ask for corrections or for your information to be deleted (subject to legal limits)

​

You can exercise these rights by emailing us at harshj@growthbi.com.au.

​

5. Security and Storage

Data integrity is central to our service. We use robust security frameworks that include:

  • End-to-end encryption during transfer and at rest

  • Role-based access controls (RBAC)

  • Activity logging and monitoring

  • Hosting via secure cloud infrastructure (primarily within Australia or compliant overseas jurisdictions)

Where possible, we avoid storing unnecessary personal data and de-identify datasets used for internal testing or benchmarking.

​

6. Cookies and Tracking Technologies

Our website uses cookies and analytics tools to:

  • Improve user experience and content relevance

  • Understand site performance and traffic trends

  • Assist in debugging and uptime monitoring

 

You may disable cookies via your browser settings, though this may impact site functionality.

​

7. Working with Third Parties

We partner with trusted service providers for purposes such as:

  • Cloud hosting and infrastructure (e.g., AWS, Azure)

  • Web analytics and marketing platforms

  • Customer relationship management (CRM)

  • Payment processing or event registration

​

These third parties are contractually required to protect your information and use it only for the services they provide to us. We do not sell, rent, or license personal data.

​

8. Client Data and Confidentiality

Where GrowthBI processes data on behalf of a client, we do so under strict confidentiality, in accordance with our service agreements. This may include sensitive or identifiable datasets, which we treat with advanced safeguards and ethical review where applicable.

​

Clients retain ownership of their data, and we do not use it for any other purpose unless instructed or permitted.

​

9. Children’s Privacy

Our services and content are not designed for children under 16 years of age. We do not knowingly collect data from minors. If you believe a child’s data has been submitted in error, please contact us and we will act quickly to delete it.

​

10. Legal Disclosures

We may disclose personal information where legally required, including in response to lawful requests by public authorities or to comply with legal obligations. Where possible and appropriate, we will notify affected individuals before such disclosures.

​

11. Policy Updates

We may revise this Privacy Policy to reflect changes in law, technology, or our services. Updated versions will be posted on our website with the effective date. We encourage regular review to stay informed.

​

12. Contact Us

For any questions about how we handle personal information, or to lodge a complaint, please reach out to:

Privacy Officer
GrowthBI Pty Ltd
Email: harshj@growthbi.com.au
Website: www.growthbi.com.au
Address: 152 Elizabeth Street Melbourne, VIC 3000

​

We take all privacy concerns seriously and will respond within a reasonable time, typically within 30 days.

​

Last Update: June 2025

bottom of page